INTERAC® Online – F.A.Qs

INTERAC® Online – F.A.Qs

To learn more about INTERAC Online, click here

What is INTERAC Online?

The INTERAC Online service is a new payment option that allows you to pay for goods and services on the Internet directly from your bank account. It is secure and easy to use.

How does INTERAC Online work?

1. Shop for goods as you normally would.
2. Select the INTERAC Online option when you are ready to pay and you will be provided with a list of participating financial institutions.
3. Select the financial institution that you want to pay from. You will need to be registered for online banking.
4. Log in to online banking with your usual login ID and password.
5. Choose an account to pay from.
6. Confirm the payment – you will automatically be re-directed back to Finmark Financials.
7. Get your confirmation page and you are done.

Is INTERAC Online secure?

Yes, the INTERAC Online service is secure because:
You do not need to enter any financial information, card numbers, or login information on the Finmark Financials website.
You use your existing online banking service.
The payment is completed through your financial institution.
No sensitive information is shared between Finmark Financials and your financial institution.

Which financial institutions offer INTERAC Online?

The service is currently only available to following institutions customers:
BMO Bank of Montreal
RBC Royal Bank
Scotiabank
TD Canada Trust

What if I don't have online banking?

Contact any participating financial institution or visit their website to inquire about receiving a user ID and password.

Is there a limit to how much I can spend?

Your INTERAC Online payment is handled by your financial institution so any limits on the amount are controlled by them. Contact your financial institution to inquire about your limits.

How much does it cost to use INTERAC Online?

Your financial institution processes the payment and may charge a fee for this service. Contact your bank to inquire about any fees applicable.

Will Finmark Financials see my account number if I pay with INTERAC Online?

No, we are only advised that you are making your payment through one of the participating financial institutions. We are not provided with any other information such as your account number, card number, or password.

Can I use INTERAC Online on any computer?

Yes, you can use the service on any computer where you can access your financial institution's web banking service. You must also have cookies and Javascript enabled in your web browser.
Always make sure you are careful with your passwords when using a public computer.

Who do I call if something goes wrong?

If you have questions about the service or product that you have purchased using the INTERAC Online service, (e.g. about transfer fees, delivery time, processing time, payment amount etc.)
Please email us at info@finmark.ca or call us at: 905-272-3888 (normal business hours)
If you have questions or concerns about your INTERAC Online payment (e.g. fees, limits, your account, processing times etc.) that we cannot answer, please contact your financial institution.

What if I need to cancel my transaction?

Please call us at: 905-272-3888 (normal business hours) or Email us at info@finmark.ca
Any adjustments or transaction cancellations will be refunded by cheque to your billing address.

What if I need to return my purchase? How do I get my money back?

It is important that you check each merchant's return/refund policy prior to making your purchase. Some merchants will process a refund where the funds are credited back to your bank account.

I'm not sure if my payment was completed. How do I know?

If you reach the confirmation screen, and receive a confirmation number, you can be sure your payment was completed. If you confirmed your payment in online banking, but did not get redirected to a confirmation page on the merchant website, then there was a technical problem. One of two things may have happened: a. The merchant received your payment, but for some reason you were unable to see the confirmation page. b. The merchant was not able to receive your payment. You can often determine that it was case (a) if the merchant sends you a confirmation email, or allows you to check your order history on their website. In case (b), the funds will be (in most cases) re-credited to your bank account within minutes. If you are uncertain, contact the merchant to ask whether your order has been processed or contact the payment processor’s customer support desk.

How can I protect myself against online fraud?

In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your Financial Institution. These 'Rules' are based on the reputable Canadian Code of Practice for Consumer Protection in Electronic Commerce. While we work with all stakeholders, as well as security experts, to maintain the ongoing security of our services, there are actions that you can take as well. You are encouraged to regularly check your bank statements to verify that all transactions have been properly documented. If entries do not accurately reflect transaction activities - for example, if there are missing or additional transactions you should immediately contact your financial institution.